STORE POLICY

TERMS AND CONDITIONS 

By placing an order through our web site you are entering into a legal contract with Lauren Silver Boutique . With this contract, you are stating that you are : legally capable of entering into binding contracts, at least 18 years of age and that you will supply us with complete contact details.

GENERAL

This web site is owned and operated by Lauren Silver Boutique which endeavours to keep this web site up to date. Every care has been taken to ensure that the descriptions and specifications given are correct at the time of going to press. However, while colour reproduction is as accurate as possible, slight variations may occur from the original. We endeavour to do our best to give you the correct dimensions of each piece... 
Lauren Silver Boutique reserves the right to alter or amend the specifications and/or prices of the products offered for sale or withdraw them completely without prior notice.

PRIVACY

At Lauren Silver Boutique we are committed to protecting your privacy. 
Lauren Silver Boutique protects any information that you give when using this website. Should we ask you to provide certain information by which you can identified using this website, you can be assured it will only be used in accordance to this private statement.

 
What information we collect 
 name, contact information including email address, demographic information such as postcode. We require this information to understand your needs and provide you with a better service, and for the following reasons, Internal account record keeping. We may use this information to improve our products and services.  We periodically send promotional emails about new products, special offers or other information which we think you might find interesting by using the email you have provided.

POSTAGE/SHIPPING

We aim to despatch your order within 48 hours of receiving, providing the item is in stock. For commission work, this will be discussed before any work is carried out. 
We send all our items via Special Delivery (next day) and can offer this service to you at a discount price of £5.
You will receive a tracking number via email on the day of despatch.
Returns: 
If you are not entirely satisfied with the goods you have chosen, please return them to us unused within 14 days. We will be happy to provide a refund or you can exchange them for an alternative product. Please return the goods in their original packaging. 
Return postage is at your cost
Any Items returned to us that arrive damaged will not be refunded so please ensure that they are packaged safely before posting.


PLEASE NOTE THAT WE CANNOT REFUND OR EXCHANGE EARRINGS DUE TO HYGIENE REASONS.


For details of how to return goods please call contact Lauren as soon as possible.
Should you experience a fault with any of our jewellery outside of the returns window, please contact us and we will do our best to rectify the issue as soon as possible.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

 
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© Lauren Silver Boutique 2020